Help is available for Minnesotans struggling with energy bills

The Minnesota Public Utilities Commission (PUC) reminds Minnesotans that Cold Weather Rule protections take effect Oct. 1, 2025, and continue through Apr. 30, 2026. The rule prevents utilities from shutting off residential natural gas or electricity service during the winter months for customers who are behind on their bills, provided they contact their utility and establish a payment plan.

“Minnesotans know how harsh our winters can be, and no one should have to choose between keeping the heat on and other basic needs,” said Commissioner Audrey Partridge. “The Commission’s mission is to ensure safe, reliable, and affordable utility service, and the Cold Weather Rule is a vital part of that commitment. We encourage anyone struggling with bills to reach out early – there are protections and programs that can help.”

How the Cold Weather Rule works:

Make and keep a payment plan. If you do, your utility service cannot be disconnected or must be reconnected.

Customers with household incomes at or below 50% of the state median income cannot be required to pay more than 10% of their monthly household income toward current and past-due heating bills.

All residential customers, regardless of income, may be eligible to arrange a payment plan with their utility to maintain service through the winter.

Additional energy assistance resources:

The Energy Assistance Program, administered by the Minnesota Department of Commerce, helps income-eligible households pay energy bills, repair or replace heating equipment, and improve home energy efficiency. Apply through your local service provider online.

The Weatherization Assistance Program helps eligible households make long-term energy-saving improvements.

Many utilities also offer bill assistance and budget billing programs. Customers should contact their provider directly to learn more.

Important note: The Cold Weather Rule applies only to natural gas and electric utilities. It does not apply to delivered fuels such as fuel oil, propane, or wood. While state law requires propane distributors to offer budget payment plans, customers using delivered fuels are encouraged to contact their providers directly to discuss payment options.

Need help? The PUC can assist. The PUC’s Consumer Affairs Office can answer questions about the Cold Weather Rule and assist Minnesotans in working with their utility to keep the heat on. Staff are available Monday through Friday by:

Website: mn.gov/puc/cwr

Email: consumer.puc@state.mn.us

Phone: 651-296-0406 or 800-657-3782